Delivery Policy

Delivery Policy:

After ordering online, you will receive an email confirmation from The BBQ Store Pty Ltd containing your order details (if you have provided your email address).
We will normally confirm receipt of your order within a few minutes of ordering.
We will attempt to send your goods via Aust Post or a Courier Service (at our descretion) within 1 working day; however if goods are unavailable, delivery will take a little longer and you will be notified of the delay.
A signature is required at the time of delivery (unless you give us authority to leave the parcel)
In the event that you are not home at the time of delivery, your parcel will be taken back to the Courier Depot or local Post Office (depending on the service used). You will have 48hrs to pick up the parcel before the parcel is returned to our warehouse.
If an item is returned to our warehouse re-delivery charges will apply.
Change of delivery address after the booking has been dispatched will incur a $17.00 charge.

If you wish to query a delivery please contact us at: support@thebbqstore.com.au

Christmas Shipping Schedule

Author: Robert Khnanisho Date Posted: 7 November 2014

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Frequently asked Questions

After ordering online, expect an email confirmation from The BBQ Store Pty Ltd with your order details (if you have provided an email address).

Order receipt is confirmed shortly after placing.

Goods shipped via Aus Post or Courier Service within 1 working day, or longer if items are unavailable. You will be notified if there is a delay.

Signature is required upon delivery (unless authorized to leave package).

If you are not home during delivery, the parcel is held at the Courier Depot or local Post Office. Pickup must occur within 48hrs, or it will be returned to our warehouse.

Re-delivery charges apply for items returned to our warehouse.

Changing delivery address after dispatch incurs a $17.00 charge.

Returned items must be unused, in original packaging, and in Brand New Condition to qualify for our 100% Satisfaction Return Policy. Please return items within 30 days of receipt. For returns after 30 days, store credit will be issued. Include a copy of the invoice and reason for return. Failure to provide documentation may delay processing. Our 100% Satisfaction Guarantee offers a full refund, in-store credit, or replacement, as per customer's choice.

Sometimes our system’s calculated shipping price may not be the best option. If you think your shipping price looks incorrect, please reach out to us via email at support@thebbqstore.com.au or call us on 1300 041 051 and we’ll see if there’s a better shipping option for you.

Absolutely. Just contact us before the item is dispatched via email at support@thebbqstore.com.au or call us on 1300 041 051 and we can put your delivery on hold or schedule it to arrive at a later date.

A product is a special order only when the product is not physically located in our warehouse (Bulky Goods such as some Barbeques, odd spare parts & some accessories). Once we receive your special order, we then process the order with our suppliers and delivery is arranged to our warehouse (usually 3 to 5 working days). Once in stock, you can either choose to Click & Collect from our store or your item will be dispatched to you, and you will receive courier tracking details.